General terms and conditions for bookings
1. Acceptance
Any booking implies acceptance of these general conditions. The minimum booking age of the apartments is 18 years old.
2. User
The person making the booking must be of legal age and is responsible for the accuracy of the data entered.
Refundable fee.
The amount will be charged to the bank card provided by the client during the 7 days prior to arrival.
3. Non-refundable fee
100% of the amount will be paid at the time of booking.
4. Booking
Your booking can be made by phone, e-mail or directly online on our website. The booking will be completed when you receive by e-mail the confirmation of the booking with your locator number.
5. Data
All data entered by you is recorded on a secure server and we guarantee that access to this information is exclusive to the booking staff and will only be used for the purpose of the booking itself and to communicate future promotions and offers to the customer.
6. Occupants
The client can only accommodate the maximum number of people defined in the characteristics of the apartment and the contracted rate.
7. Cleanliness
The apartment will be made available to the client in a clean condition. The client undertakes to leave the apartment in a reasonably clean condition without garbage or food debris.
8. Equipment
The client undertakes to leave the apartment with the same conditions of conservation of the furniture and equipment found at the entrance.
9. Modifications
We reserve the right to change the contracted apartment for one of similar or superior characteristics in cases of force majeure such as occupancy or damages occurring after the date of the booking. These changes will not have any cost to the client.
10. Warranty
The client will leave a security deposit at the entrance. Payment will be made by means of a pre-authorization by credit card for the amount specified in the reservation. This deposit will be refunded in full upon departure except in the event of any damage to the apartment, furniture or equipment or situations of extreme dirt and debris. The cost of restoring the apartment to the condition it was in at check-in will be deducted from the deposit.
11. Cancellation
For cancellations 7 days in advance, 100% will be refunded. For cancellations less than 7 days in advance, no refund will be made.
12. Methods of payment. VISA or MASTERCARD credit card
We guarantee that every transaction made on murillogardensevilla.com (Apartamentos Murillo Gardens Sevilla) is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment.
murillogardensevilla.com uses a server based on the standard security technology SSL (Secure Socket Layer).
All the information you transmit to us travels encrypted through the network.
Likewise, your credit card information is not registered in any database but rather goes directly to the Bank’s POS (Point of Sale Terminal).
In addition, we inform you that in an effort to provide greater security to credit card owners, we have incorporated in our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you are a “secured” cardholder, you will always be able to make payments with VISA or MASTERCARD in our store.
In the event that your card is not adhered to this payment system, murillogardensevilla.com will only accept payment by credit card VISA or MASTERCARD to customers with seniority and reliability demonstrated previously.
In both cases, when paying by VISA or MASTERCARD, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.
Important: Credit card fraud is a crime, and murillogardensevilla.com will prosecute anyone who makes a fraudulent transaction in our online store.
